Support and Help Channels
A one hour Inquiry Resolution Warranty
Each ticket you submit to the customer assistance Department will be replied to in approximately 1 hour. All common problems will be solved instantly. Nonetheless, if the assistance inquiry you have posted needs aid from a skilled technician, we will address the ticket to him and will notify you about the delay.
Expert Technical Help Service
We’ll be on–line for you 24/7/365 to provide guidance and client support and to help you with any difficulty that you could have when monitoring your virtual server. We’re able to support you with all pre–installed apps, such as your OS, server administration panel (with respect to the VPS type) and the Web Control Panel created solely by our developers.
A Descriptive Help Section
A thorough and routinely updated articles base is built into our custom–built Web Control Panel. It offers you quick tips on how to carry out all the general site administration duties. The Help area supplies in–depth how to articles and reviews and step–by–step video tutorials. You can gain access to the Help section by pressing the Help or Video buttons in the upper right part of each Control Panel section.