Technical Support Channels
A One–Hour Ticket Response Time Guarantee
We offer a 60–minute response warranty for any ticket or e–mail that you submit to the customer care team. We’ll speedily answer all general enquiries and forward right away the issue to our server admins in case any additional assistance is required. If you take advantage of our Admin Services package, we will execute any of the included server administration services at a time that has been discussed with you preliminary.
A Premium Help Desk Support Service
Our customer support team will be online for you 24/7/365 should you need assistance while working with the Web Control Panel or with any of the applications that we pre–install for you on the dedicated hosting server. And if you require help with the regular administration tasks on your dedicated hosting server, you can order our Admin Services package, that includes data backup hard disk drive storage space, Operating System updates every week, software installation and troubleshooting procedures, server monitoring and rebooting services, etc.
An Easy–to–Navigate Help Section
Every Linux dedicated servers hosting package includes our free Web Control Panel, which sports an integrated knowledge base plus a collection of step–by–step video tutorials. Whenever you need help while working with the Web Control Panel, just click on the Help or Videos buttons in the upper right corner.