There are a lot of shared hosting suppliers available, but the majority of them are resellers who have limited resources, particularly when it comes to support. One way to distinguish them is the option to contact the company by phone. The level of support that you will have via this particular channel of communication may vary depending on the service provider - several of them provide you with dedicated phone support, others offer common and customer support only since some issues are more time-consuming and it's far easier to be resolved through a ticket, particularly when the situation has to be escalated. Still, it's good to know that you could always reach your website hosting provider as there're a lot of small issues that can be taken care of effectively and timely through a call, not mentioning that you'll be able to get more info regarding the services even before you become a customer.

Phone Support in Shared Hosting

We believe that being able to talk to a live representative is very important, for that reason we have three support lines globally (UK, USA and Australia) and you have the option to get in touch with us on the phone for 14 hours every day. If you consider getting one of our Linux shared packages, for instance, you're able to phone us and find more about our solutions before placing your order so as to ensure that we do meet all of the system requirements for your web sites. Following your order, you can contact us about any kind of sales or billing troubles you may experience, or receive any type of general or basic technical info you need. We have tried to find the optimal balance between phone and ticket support, so for solely technical issues you have to use the ticketing system, that will help you monitor the communication together with any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Hosting

We provide live phone support 14 hrs daily as a part of the support services for each semi-dedicated server package that we offer. Considering the fact that some issues are more complex and time-consuming, you may have to open a ticket in case you experience such an issue, but for any general, billing or minor tech issues you can always call us and we will help you quickly to save you the time you will have to spend on creating a support ticket. Even if you don't have an account yet, you will be able to find out whether you can host your internet sites on our top-notch cloud platform or you are able to receive any other general info about our semi-dedicated solutions. We now have local phone numbers in the United States, the United Kingdom and Australia as well as a worldwide number, which means that you will be able to call the one that is closer to where you are.