One-Hour Response Guarantee in Shared Hosting
With a shared hosting from our company, you can just forget about waiting around for hours and hours, or even all day, to obtain a response to an email or a support ticket. No matter when you contact us, we will help you within less than 60 minutes with any pre-sales or technical questions you might have. In fact, our actual reaction time scarcely ever surpasses twenty to thirty minutes. Since we’re at your service 24 hours a day, 7 days a week, 365 days a year, you’ll always obtain help in a well-timed fashion and we are aware of just how crucial this is in the Internet age. Shortly after you contact us, we’ll reply to your enquiries. If you chance upon any technical issue, we will deal with it for you, or we’ll provide you with all the necessary information if there’s something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you open a client support ticket through your hosting Control Panel or write an email relating to your semi-dedicated server, you’ll get a reply within 60 minutes max. You can contact us whenever you want with regard to billing, technical or general issues and since we are available 24-7-365, you’ll always obtain help without delay. Based on the particular issue or question, we will supply you with more info, resolve the predicament if it’s been caused by something that is within our reach or instruct you on what actions to take if you need to tweak a particular setting for an Internet application that we do not have access to. You can just forget about waiting around for a whole day for each single answer. As a matter of fact, in the majority of cases we answer tickets and emails within no more than 20 to 25 minutes.