Should you ever experience a problem with your website and be incapable of fixing it yourself, ask the web hosting company’s support staff to help you get the website back online. A speedy solution would be best, but lots of hosting companies respond within twenty four hours or even more, especially if you’re dealing with a reseller. Even if your problem can be resolved quickly, your website may not work properly or it may not be reachable at all for a prolonged span of time, so you may lose potential customers since it is extremely unlikely that anybody would be inclined to come back to an inoperational website. In this light, you ought to make sure not only that you can touch base with your hosting company, but also that they can respond and assist you in a timely manner. If a software application update does not proceed as planned or if you erase something incidentally, for example, the website must be fixed promptly in order to avoid elongated downtime.

One-Hour Response Guarantee in Shared Hosting

With a shared hosting from our company, you can just forget about waiting around for hours and hours, or even all day, to obtain a response to an email or a support ticket. No matter when you contact us, we will help you within less than 60 minutes with any pre-sales or technical questions you might have. In fact, our actual reaction time scarcely ever surpasses twenty to thirty minutes. Since we’re at your service 24 hours a day, 7 days a week, 365 days a year, you’ll always obtain help in a well-timed fashion and we are aware of just how crucial this is in the Internet age. Shortly after you contact us, we’ll reply to your enquiries. If you chance upon any technical issue, we will deal with it for you, or we’ll provide you with all the necessary information if there’s something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you open a client support ticket through your hosting Control Panel or write an email relating to your semi-dedicated server, you’ll get a reply within 60 minutes max. You can contact us whenever you want with regard to billing, technical or general issues and since we are available 24-7-365, you’ll always obtain help without delay. Based on the particular issue or question, we will supply you with more info, resolve the predicament if it’s been caused by something that is within our reach or instruct you on what actions to take if you need to tweak a particular setting for an Internet application that we do not have access to. You can just forget about waiting around for a whole day for each single answer. As a matter of fact, in the majority of cases we answer tickets and emails within no more than 20 to 25 minutes.