When your hosting provider offers live chat support, you're able to talk to an agent live and learn useful info or get a problem resolved in a timely manner. The basic advantage of using chat as an alternative to calling to talk to a live person is that you will need just a computer with Internet access, therefore you will not pay any fees if you're in a different state or country. What's more, it'll be a lot easier to copy and paste data such as domain names, usernames or error messages in other words details which are sometimes hard to share with the other side on the telephone. The real-time chat is also a much quicker solution to contact the website hosting service provider's support crew in comparison to using a ticketing system. What's more, if some issue requires more time to be taken care of, you're able to do something different while you wait for assistance on the live chat, so that you won't waste time - something that's impossible if you're on the phone.

Live Chat Support in Shared Hosting

Along with the telephone and ticket support, we offer live chat support too. You will be able to get in touch with us every day, which includes holidays and weekends, and we can give you more information about the Linux shared packages that we supply in case you are not among our customers yet, or about common and billing questions when you already have a user profile. Although for entirely tech issues you'll have to open a trouble ticket to our technical support, as such issues will require more time to be taken care of, you may still get in touch with us through the live chat for some technical info. For example, we will assist you to set up an e-mail address in your email client or troubleshoot a variety of issues, saving you a long time. Even if our phone lines are already off for the day, you can talk to a live person.

Live Chat Support in Semi-dedicated Hosting

We supply live chat support as part of our services, which means that if you have any kind of questions regarding our Linux semi-dedicated packages, you are able to get in touch with our customer care team at any time no matter if you have already acquired your account or not. Generally, the chat service is for pre-sales, billing and general questions and difficulties, but we are able to help you with a lot of technical questions as well. We can help you pick the proper package for your websites if you don't have an account yet, we can respond to any billing questions or concerns you could have or we can help you with setting up your new email address on your computer or smart phone - all of this will be done timely as our live chat service is online all day long, each and every day. No matter when you require assistance, you're able to talk with an agent and save a lot of time.