There are several ways to touch base with the web hosting company whose services you’re using, but the one that you’ll always find irrespective of which company you pick is a ticketing system. It is the least complicated communication medium for a variety of reasons. If no client care staff member is available at the moment and they are all occupied, a telephone call may not be responded to, but a ticket will always be received. Moreover, you can copy/paste extensive bits of information without having to worry about typing errors, and if a given problem requires more time to be resolved or a number of replies have to be exchanged, all the info will be in one and the same place, so each party can always see the comments written by the other one. The negative aspect of using tickets to contact your web hosting provider is that they’re usually separate from the hosting platform, which implies that if you have to provide info or to adhere to directions, you’ll need to use no less than 2 separate accounts and this number can grow in case you want to manage a number of domain names. Moreover, a lot of hosting providers reply to tickets after hours, or even once in every 24 hours, and for you as a customer, this means wasted time while waiting for a response.

Integrated Ticketing System in Shared Hosting

With a shared hosting from us, you’ll never have to sign out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can quickly access any support ticket whilst you are browsing your files or configuring various account settings. The ticketing system is being strictly monitored 24x7x365 by our customer care team and the response time is no more than 1 hour, but it seldom takes more than 20 minutes to receive support. In contrast to certain web hosting companies, we don’t charge more for using the ticketing system, so you can get in touch with us as often as you need and ask for info in relation to any billing or technical problem. Besides, you can read a number of educative articles, which will help you tackle the most commonly encountered predicaments on your own.

Integrated Ticketing System in Semi-dedicated Hosting

We think that it is far more convenient to manage everything from one location, so we have integrated a ticketing system into the custom Hepsia hosting Control Panel, which is available with every single semi-dedicated server account. This will enable you to manage the communication with our client service team together with your server, which implies that you won’t have to memorize additional login credentials for another admin console. You will be able to send a new ticket or to track down the status of an old one with no more than a couple of clicks of the mouse while you’re browsing the content within your semi-dedicated account. In addition, you can go through older tickets using a smart search functionality or have a look at applicable FAQ articles, which include solutions to commonly experienced problems. The inbuilt trouble ticket system is monitored 24x7x365 with the maximum ticket response time being just one hour, so there’ll always be somebody to assist you.