24/7 Customer Support in Shared Hosting
We provide 24/7 billing, customer and tech support for our Linux shared packages. Even if you aren't our customer yet and you have some questions, we will give you a hand right away and provide you with the necessary info, to give you a choice to make an informed decision when you obtain a new web hosting account. We're available at any time, including weekends and holidays, and we provide multiple means of communication to get in touch with us - phone, live chat, emails and support tickets. For your convenience, we now have a couple of telephone numbers all over the world, thus you are able to call the one that is closer to you. The maximum response time for the email messages and the tickets is one hour. The actual response time is no more than 15-20 min, which means that you can forget about waiting for days and nights to get support for some task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Hosting
We know how crucial it is to receive prompt support, particularly when your site is not functioning properly for whatever reason. All our Linux semi-dedicated packages feature 24/7 customer and technical support, so that if anything happens, you will be able to use several ways to contact us - telephone line with several local numbers globally, live chat, e-mail messages and tickets. The first two options are for pre-sales, billing and basic issues, which means that in case you don't have an account yet, for example, you can find more info regarding our services, or we will assist you with simpler technical problems. The other two options are for solely tech issues or anything that's more time-consuming because it's much easier to follow the communication between you and our support crew. The warranted maximum answer time for them is merely one hour, the regular one - 15-20 min, so you will not need to wait for an entire day to get assistance as you may need to do with other providers.
24/7 Customer Support in Dedicated Web Hosting
With a one-hour maximum response time guarantee, you will benefit from prompt support when you obtain a dedicated server through our company. Our customer and technical support teams are available 24/7/365, as a result when you open a ticket from your billing account or you send an email message regarding any problem with the server or the pre-installed software on it whatever the time of the day, you will have a response within 1 hour, even during holidays. Our ticketing system is the more suitable option in case the matter in question needs a longer period of time to be resolved or when it should be given to our admins, since it is a lot easier to track the communication sent on both sides. For basic, sales and billing issues/inquiries, you'll be able to phone us or talk to a live representative via our chat service. In case you add the Managed Services upgrade to your server plan, our admins can also help you with third-party software set up and troubleshooting and similarly to the regular support, this service is available 24/7 as well.